Lille & Co Frequently Asked Questions (FAQ)
General Information
Q: What is Lille & Co?
A: Lille & Co is a fashion retail company specializing in premium baby clothing for infants and toddlers aged 0-2 years. We are committed to providing high-quality, comfortable, and stylish garments made from soft cotton materials.
Q: What age range do your clothes cover?
A: Our clothing collection is specifically designed for babies and toddlers from newborn (0 years) up to 2 years of age.
Q: What materials are your clothes made from?
A: All Lille & Co garments are crafted from premium cotton materials, ensuring softness, breathability, and comfort for your baby's delicate skin.
Q: Which countries do you ship to?
A: We provide international shipping to Scandinavia, Germany, France, Netherlands, Australia, United States, Canada, New Zealand, and United Kingdom.
Ordering and Payment
Q: How can I place an order?
A: You can place orders directly through our website at www.lille-and-co.com. Simply browse our collection, select your desired items and sizes, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept secure payments through PayPal, Stripe, and Klarna. All transactions are processed through SSL-encrypted payment gateways for your security.
Q: Is it safe to shop on your website?
A: Yes, absolutely. We use secure payment gateways and SSL encryption to protect your personal and financial information. Your data is never sold or shared with third parties without your explicit consent.
Shipping and Delivery
Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days. Standard worldwide shipping with tracking usually takes 8-10 business days, though delivery times may vary depending on your location.
Q: Do you provide tracking information?
A: Yes, you will receive a confirmation email with tracking details once your order has been shipped.
Q: What type of packaging do you use?
A: We use eco-friendly packaging materials whenever possible as part of our commitment to environmental sustainability.
Q: Are there shipping costs?
A: We offer affordable worldwide standard shipping. Specific shipping costs will be calculated and displayed during checkout based on your location.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns and exchanges for damaged items or quality issues within 14 days of receiving your order. Items must be unused, unwashed, and in their original packaging.
Q: How do I initiate a return?
A: To request a return or exchange, contact us at lille.and.co.shop@gmail.com with your order number, reason for return, and a photo of the product or package. Our team will guide you through the return process once approved.
Q: Who pays for return shipping?
A: For items returned due to damage or quality issues, Lille & Co will provide guidance on the return process, including shipping arrangements.
Product Information
Q: How do I choose the right size for my baby?
A: Please refer to our size guide available on the product pages. If you need additional sizing assistance, contact our customer service team at lille.and.co.shop@gmail.com.
Q: Are your clothes suitable for sensitive skin?
A: Yes, our cotton garments are designed to be gentle and suitable for babies with sensitive skin. However, if your baby has specific allergies or skin conditions, please consult with your pediatrician before use.
Q: How should I care for Lille & Co garments?
A: Care instructions are provided on each garment's label. Generally, we recommend gentle machine washing in cold water and air drying to maintain the quality and softness of the cotton fabric.
Customer Service
Q: How can I contact customer service?
A: You can reach our customer service team at lille.and.co.shop@gmail.com. We respond to all inquiries within 24 business hours.
Q: What can customer service help me with?
A: Our team can assist with order inquiries, product information, sizing questions, shipping updates, returns and exchanges, and any other concerns you may have.
Q: Do you offer wholesale opportunities?
A: Yes, we welcome wholesale partnerships with retailers. Interested businesses should contact us at lille.and.co.shop@gmail.com with their store details and registration information.
Privacy and Data Protection
Q: How do you handle my personal information?
A: Your personal information is used solely for order fulfillment, service improvements, and communication purposes. We maintain strict privacy standards and never sell or share your data with third parties without your explicit consent.
Q: Is my payment information secure?
A: Yes, all payment information is processed through secure, SSL-encrypted payment gateways including PayPal and Stripe. We do not store your payment details on our servers.
Gift Services
Q: Can I send items as gifts?
A: Yes, you can send Lille & Co items as gifts. During checkout, you can specify a different shipping address and include gift messaging options where available.
Q: Do you offer gift wrapping?
A: Please contact our customer service team at lille.and.co.shop@gmail.com to inquire about gift wrapping options and availability.
For additional questions not covered in this FAQ, please contact us at lille.and.co.shop@gmail.com. This FAQ is subject to updates and changes in accordance with our current policies and services.